Service Level Agreements

The F & P Plumbing team always offer an exceptional service.

Service Level Agreement (SLA)

However, we understand the importance of the facilities to your business and in line with this we offer the option of a
Service Level Agreement (SLA) contract with our commercial partners.

What happens if a service level is not met?

We are very confident with the service we deliver, however reasonable compensation and penalties will be included in the SLA, for the unlikely change that we will not meet or exceed your expectations.

What are the benefits of a Service Level Agreement?

• There is the guarantee of a quality service
• You won’t be without help, and if you opt for a monthly inspection, we will pick up the problem before it starts to cost you. In the long term, you might actually save money.
• Both parties are protected. This means that you can hold us to the agreement.
• It will give you peace of mind. You will know what to expect from our services while we know exactly what will be expected of us each month.

How will it work?

At the start of a project or contract we will work with you to fully understand your requirements, deliverables and expectations. An SLA contract will be created and mutually approved so that we have a clear outline from the offset.

Whether it be that you would like commitment for a monthly service and inspection to identify potential plumbing problems or the ability to agree set terms for use on an ongoing basis, we will work with you to create an SLA contract what meets all your needs and removes the worries of having to deal with costly emergencies alone.

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F & P Plumbing and Heating Ltd