Service Level Agreements (SLAs)
Exceptional high quality domestic and commercial boiler installation, plumbing and heating services – all available within hours of your call.
Service Level Agreements (SLAs)
The F & P Plumbing team always offer an exceptional service.
However, we understand the importance of the facilities to your business and in line with this we offer the option of a Service Level Agreement (SLA) contract with our commercial partners.
How will it work?
At the start of a project or contract we will work with you to fully understand your requirements, deliverables and expectations. An SLA contract will be created and mutually approved so that we have a clear outline from the offset.
Whether it be that you would like commitment for a monthly service and inspection to identify potential plumbing problems or the ability to agree set terms for use on an ongoing basis, we will work with you to create an SLA contract what meets all your needs and removes the worries of having to deal with costly emergencies alone.
What are the benefits of a Service Level Agreement?
- There is the guarantee of a quality service
- You won’t be without help, whether you opt for a 3,6,12 monthly inspection, we will pick up the problem before it starts to cost you. In the long term, you might actually save money.
- Both parties are protected. This means that you can hold us to the agreement.
- It will give you peace of mind. You will know what to expect from our services while we know exactly what will be expected of us each month.
What happens if a service level is not met?
We are very confident with the service we deliver, however reasonable compensation and penalties will be included in the SLA, for the unlikely change that we will not meet or exceed your expectations.
Next Steps
Call us today on 0121 3300 323, 07725 619 480 or email us at info@fandpplumbing.co.uk and let us take care of your plumbing and heating needs.
How it Works
1
Contact
We would love to hear from you, so get in touch and let’s talk about how we can help you.
2
Understand your needs and survey
We will talk through your needs so we can fully understand your requirements, whether it is a boiler repair or replacement and provide you with a free, no obligations quote.
3
Personal quote
Once we have had an initial call and visit (where possible) we will be able to scope out your requirements and provide you with a personalised quote and our recommended solution.
4
Installation
Exceptional high quality domestic and commercial boiler installation, plumbing and heating services – all available within hours of your call.
5
Aftercare
Through our friendly, highly personalised service, we are able to help you achieve complete comfort, save energy and money, and become your reliable partner for years to come.
Partners and Affiliates:
